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Delivery Information

We deliver to all of Hong Kong, Kowloon,
New Territories and selected Outlying Island
 

Orders HKD500 or above in total will receive FREE delivery, while orders below HKD500 will be charged a nominal fee of HKD30 as delivery charges. You can also collect your order from our warehouse. Please make this request under “delivery remarks” when placing an order.

We deliver everyday from 9:00AM and 8:00PM 7 days a week. All orders received by 12:00PM can be delivered next day subject to available delivery slots. Customer can select delivery date upon checkout and provide any delivery remarks.

We will make every effort to deliver on your chosen date, but the company will not be liable for any possible loss caused by late delivery.

We deliver to all of Hong Kong, Kowloon, New Territories and selected outlying island (Discovery Bay, Tung Chung, South Lantau and Park Island). We do not deliver to remote areas, remote islands and restricted areas that require a permit (for the exception of South Lantau). For such areas, we will send by courier service. This may require an additional 1-2 days and incur additional costs which will need to be paid by the customer. The charges are nominal.

British Essentials will take great care to ensure that you receive all purchased items in perfect condition and in timely manner with no faulty orders. In the event something is not right, please review our FAQ or contact our customer service.

In the event of typhoons / rainstorm, deliveries will be rescheduled to the next available date. Typically this will be the next working day.

All orders will be delivered by our own staff using our own refrigerated vehicles. We will make every effort to deliver your order on your selected date, but we will not be liable for any possible loss caused by late delivery.

All our groceries are delivered in recyclable cardboard boxes or recyclable crates, which can be emptied and returned to our driver. During checkout, customer can select mode of delivery and choose from:

  • Deliver in crate (this will need to be emptied and returned to the driver upon delivery)
  • Deliver in recyclable cardboard box (this can be returned to our driver and we will reuse this)

This helps to avoid plastics bags and helps us to keep Hong Kong waste to a minimum.